MerchantConnect | Basicimages-5

Monitor Processing Data Online

Elavon’s MerchantConnect provides information needed to manage your electronic payment activity. You can access batch and transaction reporting, Merchant Statements and Chargeback management.

My Account |

View or update information about your account. Find copies of statements, make changes to your account, and find out about valuable products and services to help your business.

My Reports |

View recent deposits and other information about your account activity, including batch details, chargeback and retrieval status and deposit history.

Support |

Find news and information to help manage payments at your business. Learn how to best qualify transactions, reduce risk, and manage chargebacks. You will also find reference guides to help operate your payment terminal.

Please review our  online demo for information and facts about this service level.

MerchantConnect | Premium

MerchantConnect Premium provides a flexible solution for managing payments across multiple locations.

In addition to all the features provided in our Basic service, MerchantConnect Premium provides hierarchical reporting and the ability to aggregate data from multiple locations. This enables an individual store manager to access reports on a single outlet, while a regional or corporate executive could use one log-on to view consolidated payment information on all the stores or geographic regions under his or her authority. MerchantConnect Premium is a more comprehensive, versatile online reporting service. For example, most reports cover a year’s worth of activity rather than the six months provided with the Basic Services. Data is searchable, and can be exported into a spreadsheet or another application for further analysis.

Please review our online demo for information and facts about this service level.

  • Quick Reference Guide to MERCHANT CONNECT PREMIUM Adobe_PDF_file_icon_32x32

MerchantConnect Premium with Online Case Management (OCM)

MerchantConnect Premium with Online Case Management (OCM) provides the same reporting capabilities as MerchantConnect Premium with the added abilty to view, manage, report and respond to chargeback and retrieval disputes online.

Online Case Management provides detailed chargeback and retrieval information to your dispute management representatives based on a variety of user-defined queue attributes. Users can view case information, original transaction history, documentation shared between the card issuer, acquirer and merchant, case history, user notes indicating progress on the research performed and respond to the case using optional user-defined response templates and rules. Upon responding a confirmation of acquirer receipt is received near real-time. E-mail alerts can be enabled to notify your users of important changes in the status of a case, such as when a case reaches an aging milestone or new information is received. Additionally sophisticated search capabilities allow users to pull on demand reports providing case information for up to 2 years.

MerchantConnect Premium with Online Case Management provides a streamlined approach to managing your transaction level activity. From reporting of transactions to dispute management of chargebacks and retrievals, this option will enable your users to manage electronic credit card processing activity as it moves through the various cycles, improving efficiency and reducing costs such as paper for printing, telecommunication costs via facsimile, data storage costs through email or sFTP or mail costs via US Postal Service.

Online Case Management | Video Links Below

  • OCM Introduction | DEMO
  • View Open Cases | DEMO
  • Responding to Cases | DEMO
  • Searching for Cases | DEMO
  • Generating Reports | DEMO